The quick answers on what we do, how we work and how to get moving. Need something specific? A coordinator is one call away.
We are a UK freight forwarder offering smarter global logistics. We move freight by air, ocean, road and rail, handle UK customs clearance and give you live visibility through our client portal. We have operated since 2015 with offices in London, Newcastle and Thailand.
London and Newcastle in the UK, plus a Thailand office in Chonburi. Together they give us round the clock coverage.
Dedicated Account Management. A named team that knows your freight, agile decision making and obsessive attention to the detail.
Air, ocean, road and rail freight, in both import and export directions, plus full UK customs clearance and specialist sector handling.
Yes. We routinely combine modes on a single movement with customs linked along the way and one coordinator owning the journey.
Yes. Our IATA and ADR accredited team moves dangerous goods, including lithium batteries, by the safest compliant route.
We offer next-flight-out and on-board courier services for cargo that simply cannot wait.
Yes. We handle import and export declarations across every mode with clear guidance through post Brexit rules.
PVA lets you account for import VAT on your VAT return instead of paying it upfront at the border, a major cash flow advantage.
Yes. You can use your own deferment account or rely on the ThinkPrime account to speed up clearance and avoid port delays.
Often, yes. Holds happen for many reasons, from paperwork to classification, and we usually have an established pathway to clearance.
Yes. The client portal gives live tracking with milestone level detail, from collection through customs to final delivery.
Book a meeting or contact your coordinator and we will set you up. Then log in any time at app.thinkprime.co.uk.
Yes. Carbon per shipment is surfaced on every job, ready for your sustainability reporting.
Book a meeting, send an enquiry, or log in to the portal for real time quotations and bookings across every mode.
Usually the same working day. A real coordinator will come back to you, not a ticket queue.
Yes. Dedicated Account Management means a named team that knows your business from end to end.
Tell us what you ship and where it needs to be. We will build the smarter route around it.